Shipping policy
At Nubian Journeys Store, we are committed to delivering high-quality products to our customers worldwide. Please review our shipping policies below to understand processing times, delivery options, and estimated shipping times.
📦 Processing Time
- Orders are processed within 2-5 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with a tracking number.
🌍 Shipping Destinations
We offer worldwide shipping, delivering to most countries across the globe. If we are unable to ship to your location, you will be notified at checkout.
🚚 Estimated Delivery Times
Shipping times vary based on your location:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-10 business days |
| Canada | 7-14 business days |
| Europe | 7-15 business days |
| Australia & New Zealand | 10-20 business days |
| Asia & Middle East | 10-20 business days |
| South America & Africa | 14-30 business days |
Note: Delivery times may be affected by unforeseen delays such as customs processing, holidays, or extreme weather conditions.
🚀 Expedited Shipping
For select locations, we offer express shipping at an additional cost. If available, express shipping options will be displayed at checkout.
📌 Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, and import fees based on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the product or shipping costs.
📦 Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
- If you experience any issues with tracking, please contact our support team.
🔄 Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please check the tracking status and contact the shipping carrier.
- If the package is marked as "delivered" but you haven’t received it, please check with neighbors, your local post office, or building management.
- For assistance with lost shipments, contact our support team at kyia@traveljourneysapparel.com
📬 Incorrect Shipping Address
- Please ensure your shipping address is correct before completing your order.
- If you entered an incorrect address, contact us immediately. Address changes cannot be guaranteed after the order has been processed.
📢 Contact Us
For any shipping-related inquiries, please reach out to our team at:
📩 kyia@traveljourneysapparel.com